Frequently asked questions
Does Mental Defender offer refunds?
Full refunds are not available, but Mental Defender does offer a partial refund option. More information can be found in our Refund Policy located at the bottom of the Home page.
How can I contact Customer Support?
Please send all inquiries to our customer support email: firstname.lastname@example.org. Our customer support team will get back to you within 1 - 2 business days.
I enjoyed the service I received and would like to send a referral to my consultant. I might also have a video testimony to show my gratitude. Where can I send this information?
We do our absolute best to serve our clients, and we appreciate the shared feedback, regardless if it's a constructive critique or positive review. Feel free to email us at email@example.com, and we will address each instance accordingly.
What if I've been mistyped from another service? Should I be concerned about the accuracy of the service provided by Mental Defender?
In short, this shouldn't be an issue when using the Mental Defender service. Although most people are mistyped using services like online quizzes, other personality consultants and various subjective typology systems, we at Mental Defender will be able to get it right the first time.
Does Mental Defender offer an option to follow up after a consultation?
Mental Defender does offer a 20 minute follow up a week after our initial consultation. The purpose of the follow up is to discuss progress as well as confirm or dismiss any new thoughts and ideas the client may have that were previously discussed during our first meeting. The goal of the follow up is to tighten any loose ends so our client knows what they need to do in order to be on their way to succeed independently.
I'm having an issue processing the purchase. What should I do?
Please make sure that all financial information is typed into all required fields correctly, and verify that there is enough in the bank account the purchase is being made with. Always make sure that the card being used is not expired. It may take an hour before it shows up in your transactions list. From that point, you'll be able to book a time with a consultant to get started with your service.
Go to the Home page and scroll down to the bottom to view all legal documents associated with the Mental Defender Service.